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FREE Shipping
We are proud to offer FREE shipping on all orders !
International Shipping
We ship all our items internationally everywhere except for high risk countries such as Laos, Indonesia, Nigeria and etc. International orders are subject to higher shipping rates and handling fees as well as customs and import duties. Customers are responsible for all the fees associated with international shipping. We urge that our international customers contact their local customs office to make sure they can receive our items and know the fees associated with shipping.
Shipping Policy
Once you have placed the order, we start processing it. If the order was placed before 2pm EST Monday to Friday, it will be shipped the same day. Orders placed on weekends, national holidays or after 2pm EST will be processed the following business day.
We understand that it’s not always convenient to have items shipped to your home, especially if that item is a gift. We ship to alternate shipping addresses that differ from shipping addresses but we do a more thorough check to protect our customers from fraud. Shipping to alternative shipping address may delay your order.
Return policy
We take great pride in assuring the quality of our products. If for any reason you are dissatisfied with your purchase, we offer a 7-Day Money-Back Guarantee, so you can simply return the merchandise to us and we will give you a choice of refund, replacement or exchange for your purchase. Kindly let us know the reason for your dissatisfaction as it will help us to improve our products and services in the future.
If you would like to return a product, please contact a customer service representative first to get return authorization. Items must be in original resalable condition.
You have the following choices when you decide to return any shipment:
Refund - total refund minus any shipping costs (Prorated refund for shipping charges if an item is broken or damaged.).
Replacement - we will ship the replacement within 3 working days after receiving the returned product.
Credit - we will issue you a gift certificate for the amount, and you will be able to redeem it at any time.
We are unable to offer you any form of refund after 7 days.
Damaged Items
If any item arrived damaged, you must hold onto the package as is and contact one of our customer service representatives immediatelly. Our customer service representative will notify the carrier and follow their procedures to claim damage insurance automatically applied to every shipment on certain carriers. It is your responsibility to make sure you hold onto any damaged items long enough should the carrier wish to inspect the damage.
If you elected a carrier that does not offer any damage compensation (including lost package), you will not be eligible for any claims. Therefore, it is encouraged that you pay a little extra for this type of insurance in case this situation arises.
If the carrier issues a refund, you will be credited for the purchase. However, the carrier must approve and issue any refunds before a replacement or credit can be issued to you. They may or may not require a visual verification of damaged goods as per their policy.
Where to return, replace or exchange an item : Simply send the package, along with a printed copy of your return confirmation form via prepaid, insured shipping to:
MissToff
1 route de la Vesse
13740 Le Rove
France
Please note that you will be responsible for the payment of shipping and insurance of the returned items.
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